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Frequent Asked Questions

At Queensland Hire, we seamlessly blend our rich history with modern innovation to create unparalleled event experiences. We take pride in delivering not only top-tier customer service but also cost-effective solutions, all while providing personalised attention to your unique budget and timeline needs.

Reach out to our knowledgeable and friendly team today to discuss your next event with the utmost confidence.

Is there a minimum hire order?

A minimum equipment hire fee may apply to qualify for delivery, plus associated transport costs. Alternatively, we offer a Self Collect service where you can arrange collection from our warehouse (no minimum hire fee or transport charges).

*Some items cannot be collected and must be installed by our team.

How long is the hire period?

The website pricing is based on a 1-4 day hire period, inclusive of a full weekend.

Need longer? Talk to an Account Manager to tailor a quote to your needs.

Can I collect from your warehouse?

Smaller items may be collected from our Coopers Plains warehouse.  Note that Self Collect orders must be finalised no less than 48 hours in advance.

Pick-ups and drop-offs are available Monday – Friday 8:00am – 2:00pm.

For Self Collect please bring a suitable vehicle, packing blankets and straps to protect the equipment from damage during transport.  For large orders or bulky equipment two adults are required to safely load your vehicle, please ensure you’re prepared to load your vehicle yourself.

To avoid any late fees, all items must be returned at the agreed date and time.

Do you deliver?

Queensland Hire prides itself in a great operational capacity to deliver and install event hire equipment. Delivery charges apply and are calculated based on distance from our warehouse and the number of trucks required.

What if I can't find what I need on your website?

New equipment is continuously being added to our range.  If you can’t find a suitable item listed please contact our Event Consultants directly.  We may have the item immediately available or can acquire it from other branches.

For special items, prior notice is greatly appreciated.

What areas do you service?

Predominantly we service greater Brisbane, Ipswich, Toowoomba, Sunshine Coast, Gold Coast and Northern NSW; however we do also travel to Rockhampton and beyond.

Please speak to one of our Event Consultants if you’re unsure if we can service the location of your event.

Do I need to be there when you deliver?

Where we have full access to the delivery location and a secure spot is available to leave the equipment we can deliver without you present. For an unmanned collection please leave the items in the exact same spot we delivered them to for pick up.

When will my delivery be scheduled to arrive?

All standard deliveries have an all day window, although can you request a morning of afternoon time slot. If there is a specific time frame required, please confirm with your account manager.

What if my event is on the weekend?

If your event is on the weekend we will deliver on a weekday prior to your event and collect on the next following workday.  If the event is in a public area and you do not have security to monitor the equipment, we can arrange an out-of-hours delivery/collection with additional fees.

What is your delivery fee?

Our delivery and maintenance & handling fees vary depending on the location of your event and the size of your order.  To give you an idea of how we price our deliveries we take into consideration the following:

  • Time taken to load the delivery vehicle, time to pick and pack with several crew members
  • Travel time, including the delightful traffic disrupting the commute to your location
  • Unloading your delivery
  • Travel back to our warehouse
  • The return trip for collection, cleaning and rehousing of the equipment at the warehouse

Generally, standard orders have 20-25 staff hours invested into each delivery in addition to fuel and truck expenses.

The freight charges are to cover our investment in the delivery and pick up of your equipment and are always quoted competitively with you as the client in mind.

Are there any additional charges that I should know about?

All orders incur a small maintenance and handling fee. Deliveries outside business hours or those that require additional time or staff may incur additional charges.

Can I change my order before my event?

We request you finalise any large orders within 14 days of the delivery, to assist our team with picking, packing and rostering of staff.

Do you offer a “set up” service when you deliver?

We pride our installers on their professionalism and industry skills however we are not event stylists. For that reason, we do not offer a complete set-up of event décor and small items. Please let your account manager know if you would like a quote on the set up of furniture and large items.

Do I need to clean equipment before it's returned?

All catering equipment must be rinsed and free from all food/drink residue. Cloths/Linens do not need to be washed, but they do need to be dry to prevent mould.

What happens if something is already broken when it's delivered?

Our team check all equipment before it leaves our warehouse.  However, due to the nature of this business, there is a possibility that unexpected breakages may occur in transit.  Please contact us immediately if you’re unable to advise the driver upon delivery.

What happens if something gets broken/damaged or unreturned?

All of our hire bookings at Queensland Hire include a maintenance and handling fee – this covers general cleaning such as upholstery marks or light stains after your event.

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs, and payment is required within seven days.

What happens if the upholstered items are returned dirty?

Upholstered items that are returned dirty will be professionally cleaned at our warehouse and an invoice will be issued to you for payment.

Can you offer a discount?

We work tirelessly to ensure we’re providing our clients with impeccable service and our most competitive pricing. We sometimes offer sponsorship discounts to assist our clients, on large event orders.

Is a deposit required?

A deposit equal to 30% of the total invoice is to be paid to confirm the Hire Agreement.  The balance of the invoice is to be finalised no less than 14 days prior to the commencement of the hire period.

When is payment required?

Full payment for your hire order is required no less than 14 days prior to delivery or collection.  We accept credit cards and direct deposits.

What is the standard cancellation policy?

Our cancellation policy is in place to best offer equipment availability to all clients.  Cancellations, especially close to the hire period, have a multitude of costs – including administration hours as well as the opportunity cost, where we have declined other bookings in order to provide for your event. Please see T&C on your quote or booking for the cancellation policy.

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